Shipping policy

Shipping Policy

Last updated: July 3, 2026

This Shipping Policy explains how Fgbwv handles order processing, standard delivery, tracking, and shipment support. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

When preparing mops for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier. Because customers compare mops by everyday utility, we keep references to dimensions, color, quantity, care, and package contents visible across policy pages.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days mean Monday-Saturday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further. The store keeps its customer-facing information consistent for Singapore orders, including shipping scope, support contact details, and refund timing.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. When information is incomplete, we may ask for the missing order details before confirming the next step. For cleaning tool wall storage orders, support review may refer to grip slots, hook count, rail finish, adhesive pads, screw anchors, handle fit, and package completeness. Contact support@fgbwv.shop for shipment support.

CONTACT

For shipping questions, contact Fgbwv support at support@fgbwv.shop or +18283743599. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.

MOP PRODUCT PACKING NOTES

Fgbwv checks mop head material, handle format, bucket or spray parts, color, package quantity, and listed accessories before dispatch. Mop handles, pads, refills, buckets, and sponge heads may be packed with protective wrapping or separated parts so the package remains practical for standard parcel handling.

Our mop products are household floor-cleaning tools only. Cleaning liquids, detergents, replacement pads not listed, floor polish, vacuum cleaners, broom systems, wall mounts, and professional cleaning services are not included unless clearly stated in the product title and checkout summary.